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Help

  1. How do I start off?

    Just goto the shop and add your products by clicking on the BUY NOW button and you are done!
  2. Is it neccessary to have an account to shop?

    No, while it is not necessary to have a nRoutes account to shop and purchase items, it is certainly recommended to have one. You can shop and checkout by providing just your email ID.
  3. How do I pay?

    You can choose to pay via Credit Card or Debit Card or Net Banking or COD (Cash on Delivery). In case of Online Payment, you will have to perform a one time login with our payment gateway partners (Pay U), this will help facilitate secure payment and also ensure your protection as a buyer. 
  4. What is the minimum order?

    The minimum order is Rs.100.
  5. Is there a delivey charge?

    No all our deliveries are free.
  6. How fast do you deliver?

    We process your order within 24 hours and ship it in maximum 2 days. Our delivery times are dependant on your location. In case the delivery is within Mumbai you can recieve the order within 4-5 days and outside Mumbai the delivery time can be 9-10 days. We will ensure that we deliver your order as fast as possible.
  7. What if I need faster delivery?

    Currently we do not have separate provision for a faster deivery. Though you can always inform us about your faster delivery needs by calling us on +91-9930819456, our customer care executive will inform you if we could help in any way.
  8. What if I am not at home when you deliver?

    Once your order is out for delivery, the delivery person will call you to check for your availability. In case you are not at home, we request you to kindly check if the product can be collected by any other family member or communicate a convenient time to the delivery person.
  9. What if a product is out of stock?

    If a product is out of stock, you can show your interest by clicking on the notify me button. In case we restock the product, we will immediately inform you.
  10. Are there any hidden charges?

    No, There are absolutely no hidden charges when you make a purchase with nRoutes. We belive in transparent pricing and the price you see in your cart is the price you pay.
  11. How do I check the status of my order?

    We will share with you tracking details for your order once it has been shipped. However, incase you have questions you can always contact us
  12. Can I cancel my orders?

    Yes, you can cancel your orders provided we have not already dispatched it. To cancel your order please contact us
  13. When will nRoutes deliver to my area?

    nRoutes is rapidly expanding, and we will be in your area very soon. But do let us know if you want us in your locality sooner here
  14. What is the product was opened/damaged/expired?

    If you feel the package has been opened or tampered, do not accept it from the courier and Call us immediately on +91-9930819456
  15. What is your return policy?

    All bags sold at nRoutes are covered under our 15 Day Replacement Guarantee provided they have been unused, unworn and still have the tag intact. All fashion and imitation jewellery are eligible for return only in exceptional cases of prduct damage or defective pieces and they are not covered under 15-day replacement guarantee due to hygienic reason, please read the Returns policy carefully. Contact us of any problems, damages or defects within 15 days for bags and 2 days for jewellery from the date of delivery, and we will issue a brand new replacement to you at no extra cost or refund your amount.
  16. My question is still not answered?

    Contact us with your question and we'll get back to you as soon as possible.
SUPPORTCONTACT US
  Shop: Keshav Bhavan, L.J. Road, Dadar West, Mumbai
About us support@nroutes.in
Terms & Conditions +91-9930819456 (Business Days 10am-6pm)
Privacy Policy  
Returns Policy FOLLOW US ON
How it works                    
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