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Delivery

 

We deliver all across India, you can check for delivery and payment options by using our Pin code search tool before placing the order. We process our products within 24 hours and ship them in maximum 2 days

 

Delivery timelines are as follows:

 

  • In Mumbai you will be able to receive your order within 4-5 days of placing it on our website.
  • In case of shipments outside Mumbai you will recieve the order within 9-10 days.

 

We will be working extra hard to try and deliver your order sooner than above mentioned timelines.

 

Returns Policy

 

We understand and appreciate your concerns about shopping online and hence we have a return policy where you can return the products and get a full refund or Gift Card as your choice may be

 

Note: The exchange must be initiated within 15 days of the product being delivered. The product should be unused and unworn and still have the tag attached. In case of Fashion and Imitation jewellery we accept returns only for defective pieces raised with us within 2 days of delivery, please read the policy carefully

 

Kindly write to us on support@nroutes.in in case you wish to return your order. We will arrange for a reverse pick-up and our logistics partner will collect the product from the address that was used for delivery. Kindly hand over the product with the invoice and all the original packaging.

 

Returns for bags can be raised anytime within 15 days provided the tag has not been removed from the product. Due to hygienic concerns we do not accept returns for fashion and imitation jewellery once it has been opened by the customer, only in exceptional cases where the piece is defective or damaged in transit we will help you with the exchange, but same needs to be notified to us immediately and we will accept such requests raised only within two days of delivery. Please do share pictures of the damaged or defective pieces while writing to us, this will help us in process in your refund immediately.

 

Once we have received the product we will notify you on the status of quality check and eligibility for refund. An email will be sent to you with the details, kindly reply back to the email with below mentioned details.

 

Please share your order number and your preferred mode of refund with us below are the options that we provide for refunds:

Gift Cards – You can opt for Gift cards for same value as your purchase. These Gift cards can be used on our site, to buy any other product of your choice. Please note that only the applicable value of the Gift card can be used to make any purchases. This is the fastest mode of refund that we offer. Once you have returned the product, we will undertake a product quality check and will immediately issue a Gift Card on your email id.

 

If you have paid by Credit card/Debit card/Netbanking, then your payment will be automatically reversed. Please allow for two weeks from the time that you send the parcel, for us to process your refund.

 

If you have paid by Cash on Delivery, then we will get in touch with you for your bank details in order to process the refund or you could opt for Gift card, which will be issued immediately and same can be used to shop on nRoutes.in

 

 

If you have any further questions do Contact Us.

SUPPORTCONTACT US
  Shop: Keshav Bhavan, L.J. Road, Dadar West, Mumbai
About us support@nroutes.in
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